Service terms

Terms of Service

These terms apply when you use a MarginPilot account, the website, CSV Profit Leak Check, paid reports, or related support services.

Last updated: 15 July 2026

1. Customer accounts

You must use accurate account information, choose a unique password, keep your password and recovery codes private, and promptly contact MarginPilot if you reasonably suspect unauthorised account access. You are responsible for activity performed through your account unless applicable law provides otherwise. You may delete your account using the signed-in account controls.

2. Suitable and authorised information

You must provide accurate information and only upload files you are authorised to use. Do not upload passwords, banking credentials, sensitive personal information, customer lists, unlawful material, or unrelated data.

3. Operational analysis only

MarginPilot provides ecommerce order-data analysis and operational decision support. It does not provide financial, accounting, legal, tax, investment, or auditing advice. A Leak Score, report, estimate, recommendation, or diagnostic output does not guarantee savings, profit recovery, revenue growth, or a particular commercial result.

4. Data quality

Results depend on the accuracy, completeness, structure, and relevance of the supplied CSV and supporting information. Missing, unclear, duplicated, or incorrect data can limit or change the result. MarginPilot may request a corrected file before completing a paid product.

5. Free tool

The free CSV Profit Leak Check provides a surface-level operational result based on detected order-export data. It is not a complete audit of every cost, transaction, accounting record, or business risk.

6. Paid products

Paid products are charged at the price shown at checkout. The product description shown before purchase explains the intended deliverable. Delivery timing may vary with file quality, order volume, product selected, and customer response time.

7. Payments

Payments are processed through Stripe. MarginPilot does not receive your full payment-card number. Stripe's own terms and privacy practices also apply to payment processing.

8. Cancellations and refunds

Contact support.marginpilot@gmail.com promptly about a mistaken purchase, cancellation, delivery problem, or refund request. Requests are assessed according to the work already completed, the product supplied, the circumstances, and applicable law.

Nothing in these terms excludes, restricts, or modifies consumer guarantees or other rights that cannot lawfully be excluded under the Australian Consumer Law.

9. Acceptable use

You must not misuse the website, share an account to evade access controls, interfere with its operation, attempt unauthorised access, upload malicious files, overload the service, reverse engineer protected systems, or use MarginPilot to violate another person's rights.

10. Availability and changes

The service may be updated, interrupted, limited, or changed for maintenance, security, technical, commercial, or legal reasons. MarginPilot will make reasonable efforts to keep customer-facing information current but does not promise uninterrupted availability.

11. Contact

Questions about these terms can be sent to support.marginpilot@gmail.com.